To ensure you receive all the spa treatments you want, when you want, not only is advance booking suggested, but it is highly recommended. Popular time slots fill quickly. Same-day appointments may be available depending on availability.
Book Online or call our Spa Experience Coordinators at 905-690-9759 to reserve your appointments.
Yes. All Registered Massage Therapy treatments are provided by licensed RMTs, and an insurance receipt is issued after your appointment. Receipts can be submitted to your benefits provider for reimbursement. Please check your individual plan for coverage details.
*Per the College of Massage Therapists of Ontario, if a Spa Gift Card is used for an RMT massage, no dollar amount is put on the receipt, only that it was a Gift Card payment.
No problem at all. Our experienced aestheticians will begin with a brief skin consultation and tailor the facial to your skin’s current needs. This may mean that you do not receive the facial you booked, but one rather more suited to your skin type. Also, you can contact our Spa Experience Coordinators to discuss your skin concerns.
We request at least 24 hours’ notice for cancellations or rescheduling for spa, massage and hair salon services. Late cancellations or missed appointments may incur a fee.
Go to Policies to learn more.
Arriving late will result in a shortened appointment to ensure we stay on schedule for the next guest. You will still be charged the full fee for the appointment.
You can cancel online or by calling the spa.
Yes. However, they can not be used for promotions, offers or packages
Yes. Gift cards are available for massage, spa, and hair salon services. They make a thoughtful gift that can be used toward any eligible treatments. Digital and in-spa gift cards are available.
*Per the College of Massage Therapists of Ontario, if a Spa Gift Card is used for an RMT massage, no dollar amount is put on the receipt, only that it was a Gift Card payment.
At Magnolia House all guests receiving services have not only the right, but also the responsibility to communicate openly with their service provider about their service. Any special expectations, personal preferences and/or possible concerns about how a treatment is progressing should first be addressed directly with the service provider during the treatment.
If there are certain things you wish your therapist NOT to do such as work on your feet, your face, your abdomen, or scalp/hair, please communicate your desires.
In addition, you have the obligation to let your service provider know about any health-related conditions that could potentially cause you discomfort or harm during your treatment. This would include, but is not limited to, pregnancy, recent surgeries, diabetes, injuries, high or low blood pressure, heart conditions, shellfish or iodine allergies, and any other allergies.
Honour the spa environment with silence; it is one of tranquillity and relaxation. Remember that your treatment will end on time so that the next guest is not delayed. Arrive early. Do not cheat yourself out of your relaxation time.
Please leave your cell phone in your car, but if you do require it, please set it to silent or vibrate.
Please keep the volume low when socializing with friends and loved ones, especially in the halls and the relaxation retreat.
We recommend a robe and slippers/sandals for facials, body treatment or massage.
For the comfort of all our guests, our spa is reserved for guests aged 12 and older.